Cancellation // Missed Appointments - THE M

Cancellation / Missed Appointments Policy

The M appreciates that you chose our facility for your massage session. It is our absolute intention to provide top notch, personal care. In order to do that, the session you scheduled is time set aside for only you. We’d like to communicate some guidelines and policies in order to provide you an optimum session.
Please arrive ten minutes, or at least five minutes ahead of your scheduled appointment. This allows time to fill out required paperwork. It also allows time to address specific questions about any health issues, or your specific body needs for that day. The extra time also allows your body and mind to start to transition from an active busy mode, into a more relaxing receiving mode, thereby enhancing your massage experience. From the business and therapists’ side, it gives us the full time to actually have our hands on your tissues, keeps our business on schedule, and respects the next client’s scheduled therapy time.
We understand that issues occur. It helps us a great deal if you call and let us know if you are running late. We will do our best to accommodate you.
We generally can work within a 5 minute delay, however, if time runs 10-15 minutes or more, we will likely have to shorten your session by that amount of time. Full price will be charged for the actual scheduled time. In return, we will make sure we are on time, and if for some reason we are not, we will give you the time back or adjust the price of the session.
Cancellation Policy:
The M asks that you respectfully give a 24 hour notice of cancellation.
Missed sessions / missed appointments situations will be charged ½ of the rate of your session. Cancelling of an appointment in less than 24 hours or failure to attend a scheduled appointment with the intent on redeeming a gift certificate or voucher will result in the forfeiting of that certificate / voucher. The M is in high demand and our therapist are here for you. Missing an appointment renders your therapist client-less and nullifies the ability to re-book your slot. Recognizing that we do set aside the scheduled time just for you, have other clients to consider and have to maintain a smoothly running business, we do find it necessary to charge for appointments missed without notification. People who have cancelled at the last minute or have failed to show up for a scheduled appointment will be asked to guarantee future appointments with a credit card. Refusal to provide us with the credit card information will result in adverse actions concerning future bookings.

We do understand emergencies and illnesses do occur. If you have a fever, have been in the hospital, have been vomiting or diarrhea within 24 hours of your scheduled appointment, or it begins a couple of hours prior to your scheduled session, or your children are ill and need you at home, please cancel. Equally, if there are adverse weather conditions, please do not drive or walk on the ice if you do not have to. Feel free to call and reschedule your appointment. There will be no charge for these types of cancellations.

If it is your first time coming to The M, we’d like to remind you that our building, and the signs are visible as soon as you pull into the business park from Mid Cities Blvd. Please allow extra time if you are new to the location of the building and suite. Please note that we do lock the front door while in session for security purposes. Come on in, have a seat, and take a deep breath! We look forward to serving you!